Refund and Returns Policy - Vape Dubai Store

At Vape Dubai Store, we aim to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we offer a clear and easy Refund and Returns Policy to help you resolve the issue quickly.

Returns Policy

We accept returns on most products purchased from our website within 7 days of delivery. To qualify for a return, the item must meet these conditions:

• The product must be unused and sealed.
• The product should be in its original packaging with all accessories and tags intact.

Exceptions:

• We cannot accept returns for disposable vape Dubai products due to hygiene concerns.
• Items marked as "final sale" are not eligible for returns.

How to Return an Item

Follow these simple steps to return an item:

1. Contact Us: Reach out via contactvapedubaistore@gmail.com or call +971 52 285 6401 to begin the return process.
2. Return Authorization: We will send you a Return Authorization (RA) number along with detailed instructions.
3. Package the Item: Carefully pack the item in its original packaging to avoid damage during shipping.
4. Ship the Item: Once you receive the RA number, return the item to our store at Dragonmart-1, International City, Dubai, UAE.

Refund Policy

Once we receive and inspect your return, we will process your refund. Please note the following:

• We issue refunds to the original payment method.
• Shipping charges are non-refundable.
• Processing Time: It may take up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving it. We will offer a replacement or full refund for the defective item, at no additional cost to you.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, return the item for a refund and place a new order for the desired product.

Why Choose Vape Dubai Store?

• Reliable Service: As a leading Vape Shop Dubai, we prioritize excellent customer service.
• Convenient Process: Enjoy a smooth returns and refunds process for peace of mind.
• Quality Assurance: We carefully inspect all products, including disposable vape Dubai options, before shipping them to you.

FAQs

Can I return a disposable vape?
Unfortunately, we cannot accept returns on disposable vape Dubai products due to hygiene reasons.

How do I know if my return is approved?
Once we receive the returned item, our team will inspect it and notify you about the return status.

Will I get a full refund?
You will receive a refund for the product price, excluding shipping fees.

How long do returns take?
We will process your refund within 3-5 business days after receiving the returned item.